FAQ

Creating an account at Lucky Days Casino is quick and straightforward. Simply visit our website and click the 'Sign Up' button in the top right corner. You'll need to provide basic information including your email address, create a password, and verify your identity according to regulatory requirements. The entire process takes just a few minutes. Once registered, you can immediately deposit funds and start playing our extensive collection of games. For security purposes, we may request verification documents before your first withdrawal to ensure your account is protected and complies with our licensing obligations.

Lucky Days Casino offers a generous welcome package worth up to $1500 plus 100 Free Spins for new players. This bonus is divided across your first three deposits: your first deposit receives a 100% match up to $500 plus 100 Free Spins on Book of Dead Slots (awarded as 20 spins per day for 5 consecutive days); second and third deposits also receive substantial matching bonuses. To qualify, you must deposit a minimum of $20. Please note that a 30x wagering requirement applies to both the bonus amount and deposit before withdrawals can be made. The welcome bonus must be used within 30 days of registration, and the Free Spins must be activated within 24 hours of being credited to your account.

Currently, Lucky Days Casino does not offer no deposit bonus codes as part of our regular promotions. Our focus is on providing substantial value through our welcome package and other deposit-based promotions. All our current bonuses require a qualifying deposit to activate. However, we occasionally run special promotions for existing players that may include bonus codes, which are communicated directly via email or through your account notifications. We recommend checking your email regularly and visiting our promotions page to stay updated on the latest offers. Remember that all bonus offers, including any that may require codes, are subject to our standard terms and conditions including wagering requirements.

Lucky Days Casino supports a variety of secure payment methods to accommodate players from different regions. Our available payment options include major credit/debit cards (Visa, MasterCard, Visa Debit), e-wallets (Neteller, Skrill), and Bank Wire Transfers. We accept multiple currencies including EUR, USD, NZD, and CAD for your convenience. Deposits are processed instantly, allowing you to start playing immediately. Withdrawal times vary by method, with e-wallets typically being the fastest option. All transactions are protected with advanced encryption technology to ensure the safety of your financial information. Please note that the availability of certain payment methods may vary based on your location, and all deposits must be wagered at least once before withdrawal.

Yes, Lucky Days Casino operates under strict regulatory oversight to ensure fair play and player protection. We hold valid gambling licenses from reputable authorities that require us to adhere to stringent standards regarding game fairness, responsible gambling practices, and financial security. Our platform employs industry-standard encryption technology to protect all player data and financial transactions. Additionally, all games on our platform are provided by licensed software developers who use certified random number generators (RNGs) to ensure fair outcomes. We undergo regular audits by independent testing agencies to verify our compliance with regulatory requirements and fairness standards. This commitment to regulation and transparency is part of our dedication to providing a safe and trustworthy gaming environment for all our players.

Lucky Days Casino provides comprehensive customer support to assist with any questions or concerns. Our primary support channel is email, which can be reached at help@luckydays.com. Our support team is available 24/7 and strives to respond to all inquiries within 24 hours, though most emails receive much faster attention. For immediate assistance with common questions, we recommend consulting this FAQ section first, as many issues can be resolved without waiting for a response. Our support team is knowledgeable about all aspects of our casino operations, including account management, bonuses, deposits and withdrawals, game rules, and technical issues. All support is provided in English with professional, courteous service aimed at resolving your concerns as efficiently as possible.